Every now and then, we all need some guidance and support in resolving our problems rather than facing them on our own. The Employee and Family Assistance Program (EFAP) provides immediate, confidential, professional assessment and counselling to people who are experiencing personal problems of a psychological or social nature. Additionally, you have access to Lifestyle Information Services which include Childcare, Eldercare, Home Care Access, Legal and Financial Information services. Help is available 24 hours a day, 7 days a week.
Telephone: (English) 1-800-268-5211 or (French)
1-800-363-3872
Internet: www.fgiworldmembers.com
(Note: Member login is available. Contact HR or a TFEU rep.
for login information.)
What is the Employee and Family Assistance Program
(EFAP)?
The EFAP provides access to short-term counselling
away from the workplace, where your problems can be resolved
in an environment of understanding and strict privacy. It provides
confidential, professional consultation and assistance for you
and your family around the following problems:
How is my confidentiality assured?
Your EFAP is designed to provide you the opportunity to resolve
your problems in an understanding and private environment. Two
people from your company will not have back-to-back appointments
with the same counsellor ensuring that they will not accidentally
meet each other. Identifying telephone messages are never left
at work or home. All records relating to your participation
in EFAP are confidential. No information can or will be given
out without your signed consent.
Who are the counsellors for this service?
Shepell.fgi has a network of counsellors across the country.
They all have a minimum of a Masters Degree and an average of
10 years of clinical experience, with expertise in several disciplines,
such as social work, marriage and family counselling, education,
psychology and addictions.
Can my supervisor make me to go to the EFAP?
No. It's your decision whether or not to use the EFAP. This
is a voluntary program. Your supervisor may suggest the EFAP
as a source of help, but you’re entirely free to accept
or reject this suggestion.
If I have legal problems, can the EFAP give me legal
information?
Yes. The EFAP will connect you with a lawyer who can provide
legal consultation and advice over the phone. If you decide
you would like to obtain a lawyer for services, a referral can
be made at a preferred rate.
Can I get help for a problem involving one of my dependents,
rather than my own personal problem?
Yes, eligible dependents have access to the EFAP, including
spouses, parents, and siblings.
Will the EFAP provide help in resolving financial problems?
Yes. you will be directed to an appropriate agency where you
can get the help you need, at no cost to yourself or eligible
family members.
Does my company receive information about my use of
the EAP?
Shepell.fgi, the company which administers our EFAP, provides
us with periodic statistical reports with non-identifying information
such as the number of people who have used the services and
a summary of the kinds of issues presented. These reports do
not include names or other identifying information. These reports
are absolutely committed to maintaining the anonymity and confidentiality
of anyone using the EFAP.
Subscription Newsletters
Through the website, you can subscribe to a regular free e-mail
newsletter on one or more of the following topics.
E-Counselling is a counselling service which gives you the opportunity to benefit from the high level of professional service you’d expect from face-to-face counselling, in a confidential online setting. Here you can discuss your problems and concerns with one of the highly skilled counsellors, online and at your convenience.
While E-Counselling is not intended to replace face-to-face counselling, it can be an excellent option for those who prefer this method of interacting with a counsellor.
If I have questions about this program, who can I contact?
BCTF Human Resources
TFEU reps: Dale Costanzo or Debbie Orban
CEP rep: Patti McLaughlin
April 2007
:do/tfeu
